Agree on your terms – try saying yes! And then give your reasons for not doing it immediately or as they expect it to be done. Interesting? This can be used in situations when you are willing to consent to the request, but not within the timescales or in the manner in which the other party wants it e.g.:

o “Yes, I would be happy to help you out, but I just won’t have the time until tomorrow afternoon. Is that suitable?”

o “Yes, I could have some of your report typed today, but not all twenty pages.”

Be quiet! - Use silence to your advantage, this will convey the message that the other person’s statements and attempts to manipulate are ineffective.

Take your time - give yourself some “thinking time” to evaluate the request. This will help you assess if it is reasonable or not. You do not have to always commit yourself to something the moment you are asked to do it. You might say:

o “Let me think about it and I’ll get back to you”. Then, of course, get back to them."

Clarify your reasons – say no, then clarify your reasons. This should not include rambling statements filled with excuses and justifications. This clarification is given to provide the receiver of your response more information so that they can see and better understand your position.

If you have found this top 10 quick guide to saying NO useful then why not book on an individualised Executive PA briefing. To book a space complete the contact form online quoting Pabrief899 to gain a 20% discount on the RRP.